Terms of service.

SERVICES

Matched x Michelle provides personalized matchmaking services, including: (a) an intake consultation and profile development; (b) curated introductions to prospective matches selected by Matched x Michelle, with a target of 2-4 introductions per month, subject to compatibility availability; (c) feedback and dating support between introductions; and (d) related coaching and communication services as described at the time of purchase. Matchmaking outcomes depend on many factors outside Matched x Michelle's control. Accordingly, specific matches, dates, relationship outcomes, or marriage are not guaranteed, and no representation is made as to the number or frequency of introductions beyond the target stated above.

FEES

The fee for curated matchmaking services is $180.00 per month, plus applicable taxes. New clients commit to an initial term of three (3) months, for a total minimum commitment of $540.00 plus applicable taxes. After the initial term, the membership continues month-to-month at $180.00 per month plus applicable taxes until cancelled in accordance with this Agreement.

MEMBERSHIP TERM

The initial membership term is three (3) months beginning on the date of purchase (the \"Initial Term\"). Upon expiry of the Initial Term, this Agreement automatically converts to a month-to-month membership (the \"Renewal Term\") on the same terms, until cancelled by either party in accordance with the Cancellation clause below.

PAYMENT, RENEWAL AND CANCELLATION

Fees are billed monthly in advance to the payment method on file, on the same calendar day each month (the \"Billing Date\"). During any Renewal Term, the membership renews automatically each month unless cancelled. The Client may cancel at any time after the Initial Term by providing written notice by email to michellestaceysadowski@gmail.com at least five (5) business days before the next Billing Date. Cancellation takes effect at the end of the then-current paid monthly period, and no further charges will be made. Matched x Michelle will confirm receipt of any cancellation notice in writing within two (2) business days. The Client may not cancel during the Initial Term except as permitted by law or by the Refunds clause below; fees for the full Initial Term remain payable. Nothing in this clause limits any cancellation rights the Client may have under the Consumer Protection Act, 2002 (Ontario).

REFUNDS

Because matchmaking services are personalized and work begins immediately upon enrolment, fees for any monthly service period that has already commenced are non-refundable where the Client cancels or where Matched x Michelle terminates for cause under the Termination clause. If Matched x Michelle terminates this Agreement without cause, the Client will receive a pro-rated refund of fees paid for services not yet delivered, calculated from the effective date of termination. Nothing in this clause limits any refund or cancellation rights the Client may have under the Consumer Protection Act, 2002 (Ontario), including rights arising from any failure to deliver required disclosures.

COMMUNICATION AND PAUSED SERVICES

Clients agree to participate respectfully, provide accurate and complete information, and respond to communications in a timely manner. If a Client is unresponsive for fourteen (14) or more consecutive days, Matched x Michelle may pause services upon written notice. While services are paused, billing is suspended as of the next Billing Date and resumes when services resume. If services remain paused for thirty (30) or more consecutive days, Matched x Michelle may terminate this Agreement on written notice, in which case the Refunds clause applies. Matchmaking timelines vary, and communication frequency may depend on compatibility availability and ongoing matching activity.

LIMITATION OF LIABILITY

Clients are solely responsible for exercising their own judgment, due diligence, and personal safety assessments regarding any introductions. Matched x Michelle does not conduct criminal, financial, or background investigations of clients or prospective matches unless explicitly agreed in writing, and makes no representation regarding the accuracy of information provided by any individual. To the maximum extent permitted by law, Matched x Michelle shall not be liable for indirect or consequential damages arising from participation in matchmaking services or introductions, and its total aggregate liability under this Agreement shall not exceed the total fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim. Nothing in this Agreement excludes or limits: (a) any right, warranty, or remedy the Client has under the Consumer Protection Act, 2002 (Ontario) or other applicable law that cannot be excluded or limited; or (b) liability for fraud, gross negligence, or wilful misconduct.

TERMINATION

Matched x Michelle may refuse or terminate services immediately, on written notice and without refund of fees for service periods already commenced, where the Client has: (a) provided false, misleading, or materially incomplete information; (b) engaged in inappropriate, abusive, or unsafe conduct toward Michelle, Matched x Michelle staff, or any Matched x Michelle client or match; or (c) materially breached this Agreement (each, \"Cause\"). Matched x Michelle may also terminate this Agreement without Cause on fourteen (14) days' written notice, in which case the Client will receive a pro-rated refund of any fees paid for services not yet delivered. Termination does not affect any rights or obligations accrued before the effective date of termination, and nothing in this clause limits the Client's rights under the Consumer Protection Act, 2002 (Ontario).

CONFIDENTIALITY AND PRIVACY

Matched x Michelle collects, uses, and discloses Client personal information — which may include contact details, photographs, relationship history, preferences, and other sensitive information — solely for the purposes of providing matchmaking services, in accordance with the Personal Information Protection and Electronic Documents Act (Canada) and Matched x Michelle's Privacy Policy, available at https://www.matchedxmichelle.com/privacy-policy-1, which forms part of this Agreement. Client profile information is shared with prospective matches only as necessary to facilitate potential introductions, and personal contact information is never shared without the Client's express consent. Clients may access or correct their personal information, or withdraw consent to its use (subject to the consequences for service delivery), by contacting michellestaceysadowski@gmail.com. Client information is retained only as long as necessary for the purposes described and is protected by safeguards appropriate to its sensitivity.

CELEBRATING SUCCESSFUL MATCHES

Matched x Michelle operates on a flat monthly fee structure and does not charge success-based or performance-based fees. Unlike some matchmaking traditions — including the customary practice in some communities of paying a matchmaker upon engagement or marriage — no additional fee, bonus, or payment of any kind becomes owing to Matched x Michelle if a Client enters into an engagement, marriage, or other relationship arising from the services.

Referrals and testimonials are always welcomed but never required. If the services lead to a meaningful connection, clients who wish to express their appreciation through a voluntary gratuity, bonus payment, or charitable donation in honour of their match are welcome to do so entirely at their own discretion — but no such gesture is expected, solicited, or owed. Matched x Michelle will never condition services, introductions, or any other benefit on a Client's decision regarding voluntary appreciation.

Matched x Michelle will not use any Client's name, likeness, story, or testimonial in marketing or promotional materials without first obtaining the Client's separate written consent, which the Client may withdraw at any time on written notice.

SUPPLIER INFORMATION AND CONSUMER DISCLOSURES

This Agreement is between 1001630872 ONTARIO INC., operating as Matched x Michelle, of 329 Broadway Avenue, Toronto ON, M4P1W4, telephone [647-463-7179], email [michellestaceysadowski@gmail.com] (\"Matched x Michelle\"), and the Client named below. The services supplied, the fees and total amount payable, the terms of payment, and the commencement and duration of services are as set out in this Agreement. Services begin on the date of purchase and continue for the Initial Term and any Renewal Term as described above. The Client will receive a copy of this Agreement in writing (including by email) within fifteen (15) days of entering into it. The Client may have additional cancellation rights under the Consumer Protection Act, 2002 (Ontario), including the right to cancel an internet agreement within seven (7) days of receiving a copy of it if the required disclosures were not made, and within one (1) year if a copy of the agreement was not delivered as required.

CLIENT REPRESENTATIONS AND INDEMNITY

The Client represents and warrants that: (a) they are at least eighteen (18) years of age and legally single or otherwise free to pursue the relationships contemplated by these services; (b) all information provided to Matched x Michelle is true, accurate, and complete, and the Client will promptly update Matched x Michelle of any material changes; and (c) they have disclosed any circumstances reasonably relevant to the safety or wellbeing of prospective matches. The Client will indemnify and hold harmless Matched x Michelle from claims, losses, or damages arising from the Client's misrepresentation, breach of this Agreement, or conduct toward any match or third party.

GOVERNING LAW

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. The parties attorn to the jurisdiction of the courts of Ontario. Nothing in this Agreement prevents the Client from pursuing any remedy available under the Consumer Protection Act, 2002 (Ontario).

SEVERABILITY

If any provision of this Agreement is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable or, if it cannot be modified, severed, and the remaining provisions will continue in full force and effect.

ENTIRE AGREEMENT AND AMENDMENT

This Agreement, together with the Privacy Policy, constitutes the entire agreement between the parties regarding the services and supersedes all prior discussions and representations. Any amendment must be in writing. For month-to-month memberships, Matched x Michelle may amend these terms on at least thirty (30) days' written notice; the Client's continued use of the services after the effective date constitutes acceptance, and the Client may cancel without penalty before the amendment takes effect.